Refund Policy

1. Introduction

This Refund Policy ("Policy") governs the terms and conditions under which refunds are provided for subscriptions to the ORENX inventory management platform ("Service"), operated by ORENX ("we," "us," or "our"). By subscribing to any paid plan, you acknowledge that you have read, understood, and agree to be bound by this Policy.

This Policy applies to all paid subscriptions purchased through our website or application. For questions or concerns regarding this Policy, please contact us at contact@orenx.in.

2. Refund Eligibility

We offer a 7-day refund window for new paid subscriptions. This applies to our Starter and Professional plans only.

Conditions for Eligibility

To be eligible for a refund, all of the following conditions must be met:

• The refund request is made within 7 calendar days of the initial subscription purchase date
• You provide a genuine and valid reason for the refund request
• Your account has not violated our Terms of Service at any point
• The subscription has not been used in a manner that constitutes abuse or exploitation of our Service

Right to Deny Refunds

We reserve the right to deny refund requests under the following circumstances:

• The request is made after the 7-day refund window has expired
• The reason provided is not a valid or genuine reason for a refund
• Your account has violated our Terms of Service
• The subscription was used in a manner that constitutes abuse or exploitation
• Your account has been suspended or banned for any reason
• We suspect fraudulent activity associated with the account or payment

3. Eligible Refund Reasons

The following are considered valid reasons for requesting a refund within the 7-day window:

• Technical issues — Persistent technical problems that prevent you from using the Service and that our support team is unable to resolve
• Service not as described — The Service substantially differs from what was described on our website or marketing materials at the time of purchase
• Billing errors — You were charged for the wrong plan, charged an incorrect amount, or charged duplicate times for the same subscription
• Payment processing issues — Errors in payment processing that resulted in unintended charges
• Account access issues — Inability to access your account or subscription features despite valid payment, where our support team cannot resolve the issue

Note: All refund reasons are investigated at our discretion. We may request additional information or documentation to verify your claim before processing a refund.

4. Non-Eligible Refund Reasons

The following reasons are not considered valid grounds for a refund:

• Change of mind — Simply deciding you no longer want the subscription without a qualifying reason
• Failure to use the Service — Not using the Service during the subscription period does not constitute grounds for a refund
• Not understanding features — Lack of understanding of available features or how to use them (our support team is available to assist you)
• Feature requests — The Service does not include a specific feature you expected but was not advertised
• Performance expectations — Subjective dissatisfaction with performance when the Service is functioning as described
• Third-party issues — Problems caused by third-party services, your internet connection, your device, or your browser
• Exploitation or abuse — Using the Service in a manner that violates our Terms of Service or constitutes abuse
• Payment method issues — Problems with your payment method that are not caused by our payment processor

5. How to Request a Refund

To request a refund, please send an email to contact@orenx.in with the subject line "Refund Request".

Required Information

Your refund request email must include the following information:

• Your registered email address associated with the ORENX account
• The subscription plan you purchased (Starter or Professional)
• The date of purchase
• Your Razorpay payment ID or transaction reference number
• A detailed explanation of the reason for your refund request
• Any supporting documentation (screenshots, error messages, etc.)

Processing Timeline

• Acknowledgment: We will acknowledge your refund request within 2 business days
• Investigation: Our team will review and investigate your request within 3–5 business days
• Processing: If approved, the refund will be processed within 7–14 business days
• Payment method: Refunds are issued to the original payment method used for the purchase

Refund Methods and Timeframes

The time it takes for the refund to appear in your account depends on your payment method:

• Credit/Debit Card: 5–10 business days after processing
• UPI: 24–48 hours after processing
• Net Banking: 5–7 business days after processing
• Digital Wallets: 24–48 hours after processing

6. Free Trial

ORENX offers a 15-day free trial of the Starter plan to all new users. The following terms apply to the free trial:

• No payment information is required to start the free trial, and you will not be charged during the trial period
• You may cancel your trial at any time during the 15-day period without any obligation or charge
• If you do not cancel before the trial ends, your account will automatically transition to the paid Starter plan and you will be charged accordingly
• To cancel your trial, navigate to Settings > Billing in your ORENX dashboard
• Our Free plan is forever free — you can always use ORENX at no cost with the Free plan's feature set

7. Subscription Cancellation vs. Refund

It is important to understand the difference between cancelling your subscription and requesting a refund:

Subscription Cancellation

• When you cancel your subscription, it remains active until the end of the current billing period
• You will continue to have full access to all paid features until the billing period ends
• No partial refund is provided for the remaining days in the billing period
• After the billing period ends, your account will be automatically downgraded to the Free plan

Key Difference Between Cancellation and Refund

A cancellation stops future billing but does not return any money already paid. A refund returns the money you have already paid, subject to the eligibility criteria outlined in this Policy. If you believe you are entitled to a refund, you must submit a refund request within the 7-day window — simply cancelling your subscription does not automatically initiate a refund.

8. Chargebacks and Disputes

We strongly encourage you to contact us directly at contact@orenx.in before initiating a chargeback or dispute with your bank or payment provider. We are committed to resolving all payment issues fairly and promptly.

Consequences of Chargebacks

Filing a chargeback without first attempting to resolve the issue with us may result in:

• Immediate suspension of your ORENX account and all associated services
• Permanent ban from the ORENX platform and all future subscriptions
• A fraud investigation conducted by our team and our payment processor
• Legal action to recover the disputed amount plus any associated fees and costs
• Reporting of fraudulent chargebacks to relevant authorities and credit agencies

Warning: Filing a fraudulent chargeback (initiating a dispute for a legitimate charge) is illegal under Indian law and may result in criminal prosecution. We take fraudulent chargebacks very seriously and will pursue all available legal remedies.

9. Our Rights

Right to Deny Refunds

We reserve the right to deny any refund request if:

• The request does not meet the eligibility criteria outlined in this Policy
• We determine that the request is fraudulent or made in bad faith
• The account has been involved in abuse, exploitation, or violation of our Terms of Service
• The refund request is part of a pattern of repeated refund abuse
• The information provided in the refund request is false or misleading

Right to Ban Users

We reserve the right to permanently ban users from the ORENX platform if:

• They engage in refund fraud or abuse
• They file fraudulent chargebacks
• They repeatedly violate our Terms of Service
• They use the Service for illegal or unauthorized purposes
• They engage in any activity that harms our platform, other users, or our business

Banned users are not eligible for any refunds, regardless of the circumstances.

Right to Investigate

We reserve the right to investigate any refund request using the following methods:

• Reviewing account activity and usage logs
• Verifying payment information and transaction history
• Contacting you for additional information or documentation
• Consulting with our payment processor (Razorpay)
• Engaging third-party fraud detection services

Legal Action

We reserve the right to take legal action in cases of fraud, abuse, or violation of this Policy. Legal remedies may include:

• Recovery of refunded amounts obtained through fraud
• Recovery of legal fees and costs associated with enforcement
• Filing criminal complaints for fraudulent activity
• Seeking injunctive relief to prevent further abuse
• Reporting to relevant authorities and credit agencies

10. Special Cases

The following special circumstances are handled differently from standard refund requests:

Duplicate Charges

If you have been charged more than once for the same subscription, we will issue an immediate refund for the duplicate charge(s) upon verification. No 7-day window applies to duplicate charge refunds.

Billing Errors

If you were charged an incorrect amount or billed for the wrong plan, we will correct the billing error and refund the difference. We will also ensure your account reflects the correct subscription plan.

Service Unavailability

In the event of extended service unavailability exceeding 48 hours (continuous), we may offer a partial refund or account credit on a case-by-case basis. This does not apply to scheduled maintenance windows that are communicated in advance.

11. Contact for Refunds

For all refund-related inquiries, please contact us at: